Return Policy

Thank you for choosing Log Cabin Care, a division of Timberhaven Log & Timber Homes, for your home’s/cabin’s exterior maintenance needs.

For all orders, prior authorization from Log Cabin Care must be obtained before returning any products. You can email us at to request return authorization or call #855-455-2522 for additional information.

Log Cabin Care is not responsible for damaged products incurred during shipping. We always seal and box our product shipments with care.  Please inspect your delivery thoroughly and report damage immediately.  If possible, inform the carrier of damaged goods at the time of delivery.

Products returned without prior authorization will not be credited. A 20% restocking fee will be charged for authorized returns.

Authorized returns must be made no more than 30 days after original shipping date. Original shipping costs, if applicable, are not refundable. Log Cabin Care is not responsible for the cost of return shipping.  Special/custom orders are not returnable.